Resume

Dedicated and positive customer service representative with 5+ years in the banking industry. Highly efficient at building and maintaining client relationships. Seeking to leverage my technical and professional expertise with your company.

Deluxe Corperation

Customer Support Analyst (05/15/2017 - Present)

Help clients with password reset.
Filling out scorecards correctly getting my clients their scorecards on time every month on time.
Providing the clients with effective support on open tickets.
Providing timely responces to my clients on incoming emails.

Associated Bank

Teller (04/18/2011-09/22/2013)
Teller Supervisor (09/23/2013-11/01/2015)
Universal Banker(11/01/15- 05/15/2017)

Performed routine daily transactions (Deposits, Withdrawals, Loan payments, Opening /Closing Accounts, Issuing debit cards, Filling Disputes)
Observed and coached fellow co-workers
Maintained contact and service with customers over extended periods of time and uncovered financial needs
Quoted loan and deposit rates, performed electronic wire transfers, set up and assisted with online banking
Devised a community outreach program to help provide our community with free financial education and performed public speaking
Notary Public for the State of Wisconsin
Made outgoing sales calls
Performed Audits

Blockbuster Video

Shift-Lead and Customer-Service Representative (01/01/2017 - 09/01/2010)

Customer Service –assisted with customer issues and finding creative resolutions
Processed orders and shipments
Cashiering

Francis "Chip" J Ford Jr

Objective

Experience

Deluxe Corperation

Customer Support Analyst (05/15/2017 - Present)

Associated Bank

Teller (04/18/2011-09/22/2013)
Teller Supervisor (09/23/2013-11/01/2015)
Universal Banker(11/01/15- 05/15/2017)

Blockbuster Video

Shift-Lead and Customer-Service Representative (01/01/2017 - 09/01/2010)

Education

Francis "Chip" J Ford Jr

Objective

Experience

Deluxe Corperation

Customer Support Analyst (05/15/2017 - Present)

Associated Bank

Teller (04/18/2011-09/22/2013) Teller Supervisor (09/23/2013-11/01/2015) Universal Banker(11/01/15- 05/15/2017)

Blockbuster Video

Shift-Lead and Customer-Service Representative (01/01/2017 - 09/01/2010)

Education

Teller (04/18/2011-09/22/2013)
Teller Supervisor (09/23/2013-11/01/2015)
Universal Banker(11/01/15- 05/15/2017)